Four Seasons Hotels and Resorts ‘Lead With Care’
Four Seasons Hotels and Resorts has entered into a consulting agreement with Johns Hopkins Medicine International to inform on health and safety decisions during the evolving Covid-19 pandemic. Grounded in the principles of care, trust and service, the Lead With Care program will be implemented by dedicated teams at Four Seasons properties around the world.
The Lead With Care program is focused on providing care, confidence and comfort to all Four Seasons guests, employees and residents. The new program outlines clear procedures that educate and empower Four Seasons employees to take care of guests and each other.
While guests will see many of the enhanced Lead With Care procedures, behind-the-scenes measures will also take place through employee training, additional food handling protocols, and enhancements to ventilation systems and other back-of-the-house operations.
In addition, Four Seasons continues to invest in its award-winning app and chat that further allows guests to control how they engage with others—limiting face-to-face interactions while maintaining the highest levels of personal service.
“Along with already commonplace measures such as more sanitizers, masks and heightened cleaning and hygiene, our Lead With Care program will enhance our tools and training to deliver an experience grounded in safety and trust,” said Christian Clerc, president, global operations, Four Seasons Hotels and Resorts. “While the Four Seasons experience may look different in this new environment, it will ultimately feel the same—our dedicated people will continue to deliver the same intuitive service and personalized care for which Four Seasons is known and trusted the world over.”